Unreliable
Probably quite good if the food turns up... Customer service would be an aspirational target.
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Huw Nicholas
Delicious
The food arrived a little bit late, but it was a Friday night so that's understandable and it was luke warm by the time it got here so needed warming up but on the plus side it was really delicious food. Will order again.
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Tracy Heaven
Delicious food
Food was lovely. Great service. Enjoyed and met the expectation.
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Anju Kc
Great
On time, lots of food!
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Leanne Ward
Amazing
Fantastic food as always and served with a smile x best Cantonese/Chinese in South Wales.
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Janet Stark Devlin
Hit and miss
Most of the time the food from this restaurant is lovely and we’ve ordered here a number of times. Ordered food last night for two people (various dishes) and everything just had a strong smoked smell and taste to it and we couldn’t eat the food as it all tasted the same and not very pleasant. Disappointing as we usually do have a nice meal from here. Also the spring rolls (which are not the cheapest) were over cooked and too chewy and just not enjoyable. Shame as we do like the food here but it’s not consistent enough for us to order again.
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Rachel Lord
Lovely Food
Apart from delivery being slightly late and the food could have been warmer. The meal was delicious and thoroughly enjoyed it. One slight criticism lettuce wraps, should have lettuce leaves bigger enough to wrap around something. But overall pleased.
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Jakki Raynel
excellent service
Prompt delivery .Issue with order as requested delivery , came up on order as collection, Quick phone call and sorted with Kukd keeping me informed. Meal arrived within specified time and enjoyed.
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glenys matthews
Speedy delivery
The food was quite good and the service from our delivery man was good. He was polite and speedy and made me feel confident in using kukd again.
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Catrin Cox
Meal for 3 set menu
Lovely food well presented and lots of it
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J R Adams
Food was luke warm on arrival and late
Duck with oyster sauce ordered Duck with orange sauce arrived not a dish we like.
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Chris Caddick
Not happy
I ordered food from new world Chinese not long ago. This is the second time they have got the noodle size wrong. I specifically asked for thick noodles and have received thin noodles twice now. Also the chicken skewers were thigh meat and I was under the impression that they were breast meat. I can assure you I am not happy. My partner has also said that the soup was extremely bland. All in all. An awful meal. And it's so unlike new world. I've always ordered from them for years. And suddenly they have gone downhill. I expect some compensation
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Lydia Daley
Always amazing food
Never have a bad meal from here. And since out gas hasn't been working we have ordered another takeaway because we know the food is such a great standard.
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Lydia Daley
Always amazing food and great quality
We always treat ourselves to a Chinese from new world at least once a month. And it is always fantastic.
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Lydia Daley
Delivery driver
The delivery driver was very happy and helpful as I am on crutches he waited for my kids to come get the food. Sorry I didn't have any cash to tip him he deserves good tips x
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Janet Stark Devlin
Good food
The noodles are not worth the money but it tastes really good.
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Laura Juseviciute
Awful curry
The food is normally the best in Newport, but last night they'd clearly forgotten to put something in the curry sauce. We poured it all over our meal before realising it was basically just fatty tasting water. Ruined our meals.
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Rachel Campbell
Good Food
Used the New World for the first time as my usual was closed. Have to say although it was slightly more expensive the food was nicer. Delivery was slower than advised but will definitely order from again.
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Sarah Richards
Lovely food but rushed off the phone
I do love the food from The New World but when I had to call to check on something I wasn't listened to properly and they were trying to get off the phone before I'd even had chance to ask my question. This happened twice and I had to say quite loudly 'I have another question'. You need to listen to your customers.
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Rebecca Hill
Is there a difference between starters and main course?
Large quantities of the same dish. Obviously very busy because order late and incomplete. Had to phone the restaurant to enquire where the house white and tiger beer were. Still in delivery van apparently. When finally delivered white was red and not appropriate for seafood dishes. Actually unpleasant for any reason. Sad. I used to enjoy the food from this restaurant. Not anymore.
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Margaret Geary-Dwyer
Cantonese
As always new world is a fantastic restaurant/takeaway we have lived in Newport for 4years and this is the only place to get a fantastic authentic meal. The owners are lovely and the staff are always super friendly. Nothing is too much trouble for these guys!!
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Janet Stark Devlin
Foid was late
Estimated delivery time was 7:25-7:35 actually arrived 7:55. Quality of food good but also instructions were given i.e. No bottle of Coke but prawn crackers / spring rolls instead as we cannot drink Coke however Coke was still delivered
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Kate Richards
Not good at all!
We ordered our food using their website.
I specifically requested no onion on dishes and ask that doorbell not to be use as our babies were a sleep.
There were lots I mean lots of onions in all dishes and doorbell rang twice before I get an opportunity to open the door! We ordered mini spring rolls which were over cooked and dry. Noodles were vermicelli (which we didn't order!). King prawn in black bean sauce was again covered in onions and the rice was dry.
I will not be ordering form this place again. It was such a disappointment and a waste of £22! Save your money and don't order form New World.
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Aysima Harper
Tasty!
Really love the food from this Chinese. Doesn't leave me feeling sick afterwards as it's not really greasy. Portion sizes are generous and delivery is usually good too. Would recommend.
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Clare Barry
food good. wine not
Chicken dim sum and egg fried rice good. Garlic ribs sadly lacking in garlic. House red poor for price. Normally good so disappointed this time. Not a rave review this time.
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Margaret Geary-Dwyer
Hot & Tasty
First order but it won't be the last. Food was delivered on time, and was piping hot. All food was very tasty and generous sized portions. Thanks very much.
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Ali Sherman
Delivery
Prompt friendly delivery. Best Chinese in Newport by far.
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Janet Stark Devlin
Lovely take away meal will definitely order from here again
We ordered a take away the man I picked it up from was very polite and lovely. We ordered 6 different chicken/beef dishes, they were all delicious. The only little negative point was the smoked chicken (my favourite) tray was only half full, however it was really lovely and wouldn't stop me ordering from here again.
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Rebecca Hill
Lovely food
Really tasty will order again
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Meg Byrne
Lovely Lamb.
Aromatic crispy Mongolian lamb with pancakes, spring rolls and egg fried rice washed down with the good house red made an excellent accompaniment to some very good films. Very enjoyable. Thank you.
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Margaret Geary-Dwyer
As good as always
Can't go wrong, great food, good delivery time
Everything spot on as usual
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David Ryman
delicious duck.
Duck with Orange sauce on a bed of pineapple. Accompanied by egg fried rice, stir fried beansprouts and mini vegetable spring rolls was a huge hit with my grandson. Very enjoyable.
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Margaret Geary-Dwyer
Thoroughly enjoyable experience.
Delicious duck with copious vegetable spring rolls and crispy onion rings accompanied by a selection of sauces, provided a delightful meal for two. Thank you. Excellent timing smooth delivery . Will definitely be using again.
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Margaret Geary-Dwyer
Great service:)
Great!!! Found our regular Chinese that delivers on time with delicious hot food:)
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David Ryman
Microwaved
Really not impressed! Paid nearly £40 for a poor/mediocre takeaway.
Chilli Squid had obviously been pre-cooked and then microwaved for delivery (soft batter!). It was quite awful!
Seaweed - again... not crispy (microwaved)!
Crispy Duck was tough and hard on the edges of the meat - (microwaved)!
Special Fried Rice - actually quite bland for Chinese - what's going on?
Beef and mushrooms - probably the best part of the meal along with the Singapore Noodles. Microwaved or not these two parts of the order were quite nice.
Won't be ordering from this place again - really not happy with the food and certainly not worth the money spent.
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Beth Roberts
Rubbish
We ordered food to be delivered, did not turn up. We rang to find out where it was, apparently the driver had not turned up. Instead of letting us know, they kept it a secret!! Genius.
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Vicky Barker
Great food
Excellent quality food that is extremely tasty
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Hazel Talbot
Excellent Chinese
Best Chinese in Newport!
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Hazel Talbot
Great food
Can't go wrong, every dish well cooked, tastes fab and wouldn't go else where in Newport
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Kate Richards
Not like the New World
Delivery as usual was fast, but they got the one dish wrong......paid £7.50 for Stuffed Duck With King Prawns, and had what looked like Kung Po Pork (£4.50).Rang to tell the restaurant, ok he was very apologetic, but offered no refund against the dish, or what can be done to rectify for future orders.It's a really good Cantonese, but last nights experience took the review down a few notches or two.
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Paul Betts
Takeway
EXCELLENT
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Amanda Devonshire
Best takeaway
Great service no complaints
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Ashford Davies
Very Nice
Only issue were the chips they were hard....everything else was delicious...will be back again
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Alan Hall
Impressed with food but not so much with delivery time
I ordered my meal just before 6pm and was given a time a slot of between 6:55 and 7:10pm the food didn't arrive till 7:45pm, the time between ordering and waiting for the food was so long we'd almost lost our appetite!I called customer services at 7:30pm to ask if they could check on the delivery, which they did and assured me that it would be with me soon and the manager of the restaurant said it was due to the restaurant being busy and apologised for the late delivery.However, on a very positive note the food was hot and delicious, very good quality or quantity and thank you for the extra spring rolls.
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Jane Baldwin
Impressed
Easy to use website and menu selection. Prices good and quick delivery. Quality of food great and tasty
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Phil Jones
Great Food
This was the 1st time I've ordered from here. The food was delicious. It was piping hot when it arrived bang on the stated delivery time. Would definitely recommend to anyone.
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Tony Holland
Much better
Order was great will definitely have another
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Matthew Evans
Maybe next time
Just recently moved to the area and tried this place out and the reviews were in favor, first time I ordered was spot on I ordered my delivery in advance and it came on time - food was greatLast night did the same I ordered a few hours before as was waiting for guests - food turned up half hour after order 2 hours earlyThey took the food back and re - delivered at the correct time , when the food came it was the same food - cold and not fit to eatVery disapointed
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Matthew Evans
Disappointing
The food was ok but nothing to shout about. It was delivered within an hour but was barely warm. By the time it was on the plate it was practically cold. Not only this but part of the order was missing. Tried to ring the takeaway direct but got an answerphone. Rang KUKD and got the issue resolved. However, I was told by the takeaway that the missing item would be delivered within 10-15 minutes which turned out to be half an hour. By this time the other food had been eaten. A very disappointing experience.
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Simon Cartwright
New world cantonese restaurant
Easy to order online and food delivered on time. Food was lovely, would recommend to friends and definitely order from here again.
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Donna Pearson
