Shocking service, food missing
Ordered takeaway online, order confirmed delivery time of 45 mins. Received an email about a min later to say my order was slightly delayed by 30 mins, took 2hrs! The food was cold and items missing, tried to call the takeaway for 40 mins but it seemed like they had taken the phone off the hook. Issues not resolved as can't speak to anyone, if this was in a restaurant I would not have paid for it as it was that bad.
- Dean Stritch
For the second time they forgot the free starter that you get if you spend over £15.
- Julie Lowe
The food was lovely, didn't like the prawn dish as the prawns were clearly not fresh. The Naan bread was cold which was disappointing. The delivery came 1/2 hour early. Good job I was home?
- Tracey Brawn
Channa Masala & Chicken Passandra Mash up
I had Channa Masala & Chicken Passandra with rice which was a lovely combo and very satisfying. A lovely meal.
- Seth Mallock
Fantastic food again
Very nice food, only small criticism was the fact it was delivered an hour early.The meal was very tasty and will use again
- Andrew Parker
Not understand your orders?
I ordered my food as a timed order for 8pm and it turned up at 6.30 being told by the driver . No good doing a timed order in a indian they can't read! I thought this was very unprofessional , and to be honest when we got our food at 8pm I don't believe you had cooked it fresh again think it was kept warm. Won't be rushing back .
- Sarah Hawkins
Really enjoyed all aspects of this meal, and the added extras were greatly appreciated. A very tasty couple of curries, good breads, great biryani - will be going back there soon
- Paul Curtis
Best Indian I have had for a long time
I tried the Chicken nagamorich, which I had previously never heard of. I was very impressed with the quantity and quality, it was hot, spicy, and very tasty not just extra curry powder. Ordered on line, delivered on time and without a doubt I will be using again. Thanks for a great meal
- Andrew Parker
We ate at Village Spice a couple of weeks ago and the food was lovely. I ordered my delivery at 1955 I phoned at 2055 as it had not arrived at 2130 I went to Village Spice and collected it myself. No contact from Village Spice to say my food was delayed. I received £3.45 off my order. Upon returning home we were missing a naan bread and my rice was wrong. They had also cooked the wrong meal for my partner as their printer was running out of ink. The naan bread was very swiftly delivered. As usual LOVELY food but by 10pm when finally eating my food I had somewhat lost any interest in eating it. I would use their restaurant again but I would not use their delivery service. If they had been proactive and contacted me to say they were incredibly busy etc I would have understood and at least known my food was on its way! I'm pleased they had a really busy night i love a small independent business :) but really disappointed in the service I received.
- Claire Dowson
Expected a lot more
Online menu was great, with lots of variety and the option to pay online and have it delivered within a specified time slot. They listened to my online request of providing some natural yogurt for our Sag which isn't available to select on the menu which was excellent too (thanks)!Unfortunately there were a few cons from our personal experience. Although for some having food turn up earlier then expected is great but was a huge inconvenience for us when it arrived 20 mins too early and we weren't at our hotel room to accept. The driver turned around and left so had to phone them up get him to redeliver. On the positive they were kind enough to compensate us with a free bottle of wine which was a nice touch. Also the portions are massive and one dish can easily fill up two people!However food was rather bland with no real kick of any real Indian herbs or spices (not necessarily talking about how hot), on top had pools of oil to deal with. Bare in mind I'm Indian and have years of tasting experience ;)!
- Jeetinder Thiara
Good food, shame it perfect
Really tasty food, but there were some problems with my order.I asked for Poppadoms which I didn't get, and the lemon rice wss replaced with mushroom rice. They did give me onion bhajis which makes me think they replaced them.Some items were cold..notably three bread which is probably because the food arrived later than the planned time.I would eat there good again, as the curries were great, the rice authentic. But I'd hope for quicker service and the right order
- Paul Curtis
Really enjoyed my takeaway. The chicken in the mixed grill and madras was the best. Thank you it was lovely.
- Donna Graves
V efficient ordering
One rice was missing from order - it was a big order for 11 people
- Rebecca Duffy
Easy to order online, food ready when I went to pick it up and was very nice.
- Victoria Spear
Really good food, arrived when expected, good value....would definitely recommend and use again....only criticism it stated free onion bhaji and didn't receive one.
- Steph English
Friday night curry!
Made a snap decision to get a curry and ordered on line for the first time. Quick and easy ordering process. Delicious curry which arrived quickly.
- Clive Gotley
tikka was good poppadoms not good
- sharon turner
This is the 2nd time we have ordered from here ,the food was quick to arrive & tasted amazing , spending £20 we had more than enough for our money , will be ordering again ! Jo.
- Joanna Griffin
PERFECT EVERYTIME, AWESOME STUFF 10/10
- Damian Earl
An Indian night in !
Great service , delicious food
- Aly Kempshall
Delivery and time
Xcellent will order again
- Sean Stevens
Order arrived on time, really hot and great food, really enjoyed it.
- Christine Jamieson
Was apprehensive about ordering on line, but it arrived at exactly the time stated, and was really good food. Thanks
- Paul Ridge
Food is wonderful but on the last two occasions we have ordered online for a specific time due to people finishing work and visitors arriving and the order has arrived over an hour early. This has caused us to have to re-heat food which isn't always ideal.
- sarah surgey
Fast delivery and delicious food
This is our local Indian Restaurant that we go to often and are never disappointed with their customer service. The food is delicious and whenever we order online it's always fast and efficient.
They also mention that they cater to specific needs regarding allergies, however I am a coeliac (gluten free) and I am not certain if cross-contamination happens, unfortunately. So that would need to be mentioned if you have allergies.
- Jennifer Millard
Excellent food and service thanku
- Alison Howe
Our Food wasn't very warm.
Our order took over an hour to arrive, our poppodoms were soggy and in bits and our nann bread was really burnt! We have used Village Spice for a long time but unfortunately the last few times it hasn't been very good so we will be trying a different Indian Takeaway next time!
- Miss Ibbitson
GOOD MEAL WHEN YOU NEED IT!
As usual, good service and good food. Thank you.
- Bob Cuzner
A LIFE SAVER
After a long day of travelling, we got back to Frome and decided to try KUKD. It was a great success - well prepared, tasty, quickly and courteously delivered, and competitively priced. Thank you.
- Bob Cuzner
Good food and good service
Easy to order online, food was good and plenty of it, and the order arrived right on time.
- Mervyn Hancock
Great food but poor delivery service
Food was great as usual, but food was late, missing the Balti sauce, got wrong naan breads and did not get free onion Bhaji as offered.
This is the 2nd time in a row that the delivery has let us down.
The food however is excellent, just a shame about service.
- Jo Brassington
Great tasting food
Amazing butter chicken with coconut and cashews, mushroom rice is the best I've had, only issue was the onion Bhaji were overdone but these were free with my order. Will order again!
- Daniel Maudsley
Good food, good value, easy to order
Ordered a set meal for one and there was plenty of food, i'll be having the leftovers for lunch. Good quality dishes and very easy to order and pay online
- Catherine Stokes